Jabber
Jabber is a softphone application on your computer and/or mobile device that allows you to make, receive, and manage calls, check your voicemail, and use other voice services with your University phone extension. It’s a free add-on service to your UChicago campus or UChicago Medicine phone.
Please note: Not all features will be enabled within the University of Chicago Jabber service.
Important information regarding emergency calls (911, 9-911) and Jabber >>
What is a Softphone?
A softphone is a software program for making telephone calls over the internet using a general purpose computer rather than dedicated hardware. The softphone can be installed on a desktop, mobile device, or other computer and allows the user to place and receive calls without requiring an actual telephone set.
Here are some of the features available to you when using Jabber:
- Softphone: on and off-campus calling using your computer and/or mobile devices. Make, receive, and forward calls using your UChicago telephone number.
- Directory search: search for colleagues using the University Directory; dial by number or email (University and Medical Center contacts only).
- Multiple extensions: supports up to eight phone extensions (desktop client only).
- Visual voicemail: view and access your voicemail within the Jabber voicemail window (primary extension only).
- Calendar integration: sync your Outlook calendar for a quick view of upcoming appointments or join meetings from the application.
- Phone replacement: use in conjunction with, or in place of, a desktop phone.
Download and Install Jabber
- First, fill out the Jabber request form. Once Jabber is added to your UChicago phone service, you can download and install the application.
- If you have a device that is managed by IT Services, you can download Jabber from the software center (Windows) or Self-Service (Mac). If you do not have a managed device, the Voice team will send you a link to a Box folder to download the application.
- For iOS and Android devices, download Jabber directly from the App Store or Google Play.
Get Started
The Jabber application looks and works differently on each platform.
- Watch the setup instructions (Panopto video) for each platform.
- View step by step instructions for making calls.
- View a list of frequently asked questions.
How do I get support?
Need help with Jabber? Review our Knowledge Base articles or contact the IT Services Service Desk.