ABOUT US

Our Mission

Believe it or not, IT Services isn’t run by machines; it’s run by people. Energetic, creative, enthusiastic people from diverse backgrounds with a wide set of skills deliver value to UChicago each and every day. From senior leadership to student employees (and at every layer in between), people are the most important asset.

IT Services is an integral part of the University of Chicago, committed to service delivery and support of the university mission through innovative uses of technology. IT Services’ strategic priorities include:

  • Delighting the Community – Be leaders in the delivery of services, transform the customer experience, and work to delight the community.
  • Research – Broadly and positively impact research activities that support UChicago’s commitment to free and open inquiry.
  • Teaching and Learning – Create a world-class teaching and learning with technology organization that inspires faculty and students.
  • Operational Excellence – Enhance and grow a culture of operational excellence through leadership in the deployment of enterprise solutions.
  • Information Security – Work to enhance the University’s information security stance to ensure a safe and secure computing environment.
  • People – Invest in the growth of IT professionals throughout UChicago to place job and career satisfaction, development, and opportunity at the center of organizational decisions and design.
  • Online Engagement – Expand the use of the web as a communication tool, within and outside of ITS, to more fully engage ITS staff, campus partners, and the broader University community.

Our Leadership

Kevin Boyd serves as the associate vice president and chief information officer (CIO) at the University of Chicago. For the last six years, he has been the Executive Director and Chief Information Officer for the University of Chicago Booth School of Business. As CIO, a core part of Kevin’s role is overseeing Information Technology Services, the University’s largest single IT operation. ITS is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services. Leading the various units of IT Services are the members of the ITS senior leadership team. Together with the CIO, the ITS senior leadership team supports the more than 250 talented and hard-working staff members who, as a part of ITS, endeavor every day to meet and exceed the expectations of the University.

Learn more about the CIO and the ITS senior leadership team and browse updates on noteworthy initiatives, projects, and milestones from throughout UChicago IT.

Our Core Values

Innovation

We are an organization built on the power of creative thought.

Teamwork

We believe our expertise is most valuable when we work as a team to implement solutions.

Communication

We are committed to meaningful, honest, and rigorous communication with our partners and our peers.

Accountability

We take responsibility for both our successes and our failures.

Empowerment

We empower one another through open dialogue, compassion, and trust.

Our Governance

Given its distributed model, the provisioning of IT services across the University relies on a strong governance model to assure optimal deployment of resources. This model relies on three tiers: Executive, Strategic, and Operational.

These tiers and the advisory groups within represent a strong feedback loop that allows subject matter experts and super-users to help shape recommendations for technology direction. These focused efforts ensure that outcomes are being accomplished as needed at a tactical level. Unless already established, it is the role of the CIO to assure flow of information and staff support across the committees and advisory groups.

Learn more about each committee and their function below. For questions regarding IT governance at the University of Chicago, please contact Marcus P. Robinson at marcusprobinson@uchicago.edu.

Executive Tier

Provost’s IT Committee: Provost’s IT Committee is charged with reviewing University of Chicago IT project requests and deciding which projects receive priority in terms of resources and funding. The Provost’s IT Committee reviews IT projects and recommends allocations of IT resources in support of the University’s mission and institutional priorities.

Strategic Tier

Board of Computing Activities and Services (BCAS): BCAS is a faculty statutory board appointed by the Provost and is the only committee at the Strategic Tier that also has a policy making responsibility. The BCAS is defined in the University Statutes, Section 2.10. It consists of 6-14 members appointed by the Provost, including: 1) the President of the University, 2) the Provost, and 3) one other representative from the Office of the Provost.

IT Leadership Council (ITLC): The ITLC fosters collaboration and facilitates delivery of services that meet the academic and administrative needs of the University. The ITLC provides a forum for UChicago IT leaders to plan and collaborate on initiatives to initiate policies, improve services, develop the workforce, and improve governance practices. The ITLC is comprised of more than 30 IT leaders from divisions and departments throughout the University.

Enterprise Systems Planning Group (ESPG): The ESPG is a University-wide group that serves as the clearinghouse for all substantial proposals, funding requests, and ongoing operating funds related to centrally supported enterprise administrative systems.

Academic Systems Planning Group (ASPG): The ASPG is a University-wide group that serves as the clearinghouse for all substantial proposals, funding requests, and ongoing operating funds related to centrally supported academic systems.

Operational Tier

Data Center Steering Committee (DCSC): The DCSC is responsible for proposing policies that optimize data center management and utilization and any subsequent changes to established policies.

Data Stewardship Council: The Data Stewardship Council serves as an advisory and coordinating body to promote consistent administrative data policies across the University.

Forum For Academic Computing and Technology (FACT): FACT combines the IT technical leaders of all the academic divisions and schools, their alternates and designates, and selected individuals from within IT Services, in one common forum that meets monthly to discuss campus IT and IT-related matters.

Network Advisory Group: The Network Advisory Group provides a forum to vet changes and forecast demand in data networking services and policies for the campus.

Security Liaisons Group: The Security Liaisons Group assists the IT Security Office in developing consistent best practices and standards regarding IT security.

Our Units

IT Services is the University’s central technology provider, supporting voice, network, and computing systems for the University of Chicago community.

IT Services is an integral part of the University of Chicago committed to service delivery and support of the university mission through innovative uses of technology.

An organizational overview of IT Services, including unit staff and structure, is available on Box at https://uchicago.box.com/v/ITS-Org-Overview.

It includes the following units and areas:

Many divisions and schools provide support locally to their constituencies. For information about these groups, visit our Contact List for all local support units on campus.