ABOUT US

Believe it or not, IT Services isn’t run by machines; it’s run by people. Energetic, creative, enthusiastic people from diverse backgrounds with a wide set of skills deliver value to UChicago each and every day. From senior leadership to student employees (and at every layer in between), people are the most important asset.

Our Mission

IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high quality solutions and services.

Our Guiding Principles

  • We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.
  • We support and enable faculty research and teaching with the effective use of technology.
  • We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.
  • We identify, manage, and mitigate the technology risks of the University.

Our Leadership

Kevin Boyd serves as the associate vice president and chief information officer (CIO) at the University of Chicago. For the last six years, he has been the Executive Director and Chief Information Officer for the University of Chicago Booth School of Business. As CIO, a core part of Kevin’s role is overseeing Information Technology Services, the University’s largest single IT operation. ITS is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services. Leading the various units of IT Services are the members of the ITS senior leadership team. Together with the CIO, the ITS senior leadership team supports the more than 250 talented and hard-working staff members who, as a part of ITS, endeavor every day to meet and exceed the expectations of the University.

Learn more about the CIO and the ITS senior leadership team and browse updates on noteworthy initiatives, projects, and milestones from throughout UChicago IT.

Our Core Values

Respect

• We embrace diversity and inclusion.
• We encourage open dialogue.
• We support team decisions as our own.
• We are present and actively participate.
• We treat feedback as a gift; delivering it with care and receiving it with an open mind.

Teamwork

• We assume good intent from others.
• We use good judgment to act, and we take responsibility for our actions.
• We give each other opportunities to learn and grow without fear of failure.

Transparency

• We explain the decisions we make.
• We clarify expectations and share opportunities.
• We clarify and align roles and responsibilities.

Our Governance

Given its distributed model, the provisioning of IT services across the University relies on a strong governance model to assure optimal deployment of resources. This model relies on three tiers: Executive, Strategic, and Operational.

These tiers and the advisory groups within represent a strong feedback loop that allows subject matter experts and super-users to help shape recommendations for technology direction. These focused efforts ensure that outcomes are being accomplished as needed at a tactical level. Unless already established, it is the role of the CIO to assure flow of information and staff support across the committees and advisory groups.

Learn more about each committee and their function below.

Executive Tier

Provost’s IT Committee: Provost’s IT Committee is charged with reviewing University of Chicago IT project requests and deciding which projects receive priority in terms of resources and funding. The Provost’s IT Committee reviews IT projects and recommends allocations of IT resources in support of the University’s mission and institutional priorities.

Strategic Tier

Board of Computing Activities and Services (BCAS): BCAS is a faculty statutory board appointed by the Provost and is the only committee at the Strategic Tier that also has a policy making responsibility. The BCAS is defined in the University Statutes, Section 2.10. It consists of 6-14 members appointed by the Provost, including: 1) the President of the University, 2) the Provost, and 3) one other representative from the Office of the Provost.

IT Leadership Council (ITLC): The ITLC fosters collaboration and facilitates delivery of services that meet the academic and administrative needs of the University. The ITLC provides a forum for UChicago IT leaders to plan and collaborate on initiatives to initiate policies, improve services, develop the workforce, and improve governance practices. The ITLC is comprised of more than 30 IT leaders from divisions and departments throughout the University.

Enterprise Systems Planning Group (ESPG): The ESPG is a University-wide group that serves as the clearinghouse for all substantial proposals, funding requests, and ongoing operating funds related to centrally supported enterprise administrative systems.

Academic Systems Planning Group (ASPG): The ASPG is a University-wide group that serves as the clearinghouse for all substantial proposals, funding requests, and ongoing operating funds related to centrally supported academic systems.

Operational Tier

Data Center Steering Committee (DCSC): The DCSC is responsible for proposing policies that optimize data center management and utilization and any subsequent changes to established policies.

Data Stewardship Council: The Data Stewardship Council serves as an advisory and coordinating body to promote consistent administrative data policies across the University.

Forum For Academic Computing and Technology (FACT): FACT combines the IT technical leaders of all the academic divisions and schools, their alternates and designates, and selected individuals from within IT Services, in one common forum that meets monthly to discuss campus IT and IT-related matters.

Network Advisory Group: The Network Advisory Group provides a forum to vet changes and forecast demand in data networking services and policies for the campus.

Security Liaisons Group: The Security Liaisons Group assists the IT Security Office in developing consistent best practices and standards regarding IT security.

Our Units

IT Services is the University’s central technology provider, supporting voice, network, and computing systems for the University of Chicago community.

The IT Services organizational structure on Box includes the following units and areas:

Many divisions and schools provide support locally to their constituencies. For information about these groups, see our Contact List for all local support units on campus.